When employees are clashing, it impacts more than just their relationship. It can take a toll on the whole team and the company at large. It’s why, when conflicts happen, it’s important to tackle them head on. This can help you avoid the tension and productivity disruptions and get everyone back on track. Here’s what to know about employee conflict and how to resolve it.
Possible Reasons for Conflict: Why Are Your Employees Fighting?
Conflicts between employees are often the result of personality clashes, differing work styles, or misunderstandings. For instance, one employee might be highly detail-oriented, while another is more focused on the big picture. This different in temperament can lead to frustration when they work together.
Additionally, communication issues can play a significant role in creating tension. Misinterpretations of tone in emails or disagreements over task responsibilities can quickly spiral into bigger issues if they’re not addressed.
Another common reason for discord at work? Competition. In environments where employees feel like they are vying for the same promotion or recognition, competitiveness can turn into rivalry, setting the scene for resentment and hostility.
In addition, in some cases, external factors, such as stress from personal life or job-related pressures, can exacerbate these issues. This can make employees more prone to having issues or conflicts with their co-workers.
How to Handle Conflict at Work: Here’s What to Do
When you notice tension brewing, intervene early. If you try to ignore it, the situation will likely get worse, rippling throughout your team. To do this:
- Start by having a private conversation with each individual involved to understand their perspective. This not only gives you insight into the root cause but also shows your employees that you are taking their concerns seriously.
- Gather input from other team members who have witnessed the conflict. They might be able to provide a more objective view of the situation, helping you to see aspects of the problem that you might have missed.
- Once you have a clear understanding of the issue, you can work with both employees to develop a resolution that addresses their concerns.
If the conflict is particularly severe or pervasive, get help from your HR department or an external HR consultant. Sometimes, an outside perspective can offer solutions that you might not have considered. They can also provide neutrality to mediate a tricky situation.
After implementing a resolution, follow up with the employees involved. Check in to make sure no lingering issues remain. This will help to prevent a recurrence and reinforce positive behaviors.
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Conflicts between employees are inevitable, but they don’t have to disrupt your workplace. By addressing issues early, understanding the underlying causes, and getting help when necessary, you can resolve tensions and cultivate a happy, healthy work environment.
If, however, the conflict has resulted into an open position on your team, let PrideStaff help you fill it. Our recruitment firm in Tempe can help you find the energetic, positive people you need to reach company goals. Contact us today to get started.
