If 2015 was a shaky year in terms of employee performance, the New Year is an ideal time to identify areas that could use improvement and then develop a plan of action for 2016 and beyond. To help you get started, here are some steps to take:
Step #1: Define expectations.
As one of the top staffing agencies in Phoenix, PrideStaff knows that, in many cases, underperformance issues can result from unclear expectations. When your staff members don’t know what you want them to do – in terms of tasks, timelines, deliverables and goals – then they can’t succeed. It’s therefore vital to work individually with each person on your team to make sure you’re both on the same page in terms of objectives, deadlines and how success will be measured.
Step #2: Be transparent.
Building loyalty, trust, and the strongest team means you need to consistently keep your word. Follow through on your promises, plain and simple. If you can’t guarantee something, don’t say you can. If an unexpected issue arises that hinders your ability to deliver on a promise, explain to your employees what happened and why it happened.
Step #3: Get feedback.
Communication is fundamental to a successful team; and it’s a two-way street. So ask your employees how things are going, what their questions and concerns are, ideas they have, and what areas they think could be improved upon. When you ask for input and feedback, your team will feel more invested in the company and more motivated to work hard to see it succeed.
Step #4: Give feedback.
Likewise, it’s also important to let your people know where they stand through regular feedback, both positive and constructive. Make sure staff members are well aware of areas that need improvement and work together to develop a plan for better results. Also make sure they know how much you value and appreciate their contributions. And you don’t need to wait until year-end reviews to share this information; you should be talking with them openly and often throughout the year.
Step #5: Provide support.
If one of your employees isn’t performing to your expectations, make sure you provide them with the resources they need to improve. It may be through newer technology, a training course or seminar, or pairing them with a mentor at work. Whatever the case, just make sure they have access to the support they need to improve their performance and be successful on the job.
Step #6: Be respectful.
Stay calm and respectful, even in the face of crisis. Don’t yell, insult, or embarrass your staff members. Treat your team fairly and with dignity and respect at all times.
Keep in mind: If your people aren’t happy on the job, they’ll eventually leave for a better opportunity. So follow the steps above to get them back on track, engaged and motivated in 2016.
If your company needs help hiring this year, call PrideStaff.
As one of the most experienced staffing agencies in Phoenix, we can give you access to highly qualified professionals for temporary, temp-to-hire and direct hire positions. Get the people you need, where and when you need them! Contact PrideStaff today to learn more about how we can help you.